Apprenticeship Next Steps

Apprenticeship Next Steps

At Oracle, we offer various training services; such as government funded apprenticeships, supportive traineeships and flexible, bespoke training courses in the following sectors:

Teaching and Education

Assessor / Verifier


Safeguarding & Prevent

Advice & Guidance

Customer Service

Our apprenticeship programmes can be the starting point within your career, they can allow you to progress throughout a sector or they can just be an additional qualification to diversify your abilities and skills. Whatever the purpose, they all provide value to businesses and individuals and expand your options for progression.


As apprenticeships are completed at different levels, the natural next step is to complete the next level within your sector to improve upon the qualification you’ve just achieved and explore that role even further. For example, as an alternative to University, young people often complete an apprenticeship at Level 3, therefore the next step is to complete a higher level / degree apprenticeship (aka Level 4).

Alternatively, depending on the workplace, apprentices of any age can be offered a permanent position within their place of employment upon completing their apprenticeship. This is beneficial for the employer and the employee as the apprentice will have been applying all of the skills as they learnt them to that business, and they also already understand how that particular company operates.

  • Customer Service

Within this sector, a Customer Service Practitioner (Level 2) could progress to become a Customer Service Specialist (Level 3), meaning that they are considered to be a “professional” for direct customer support and act as a referral point for dealing with complex issues which Customer Service Practitioners bring to your attention.

  • Management

Within the management sector, an apprentice could begin with a Team Leader apprenticeship (Level 3) and eventually progress towards an Operations Department Manager apprenticeship (Level 5) meaning their roles have progressed from managing a single team or project to managing and overseeing multiple teams and projects and ensuring departmental goals are met.

  • Teaching

Within the Teaching sector, a Teaching Assistant (Level 3) could progress to a Learning and Skills Teacher (Level 5) where instead of providing additional support to a class teacher, they are the class teacher – promoting a passion for learning and high expectations of all learners.

As you can see, with apprenticeships, individuals can start from the bottom of an industry and progress throughout that entire sector, exploring various roles involved and learning practical skills and knowledge that they’ll actually be able to apply to their position of employment. This also shows that when businesses take on an apprentice, they’re able to keep that apprentice and progress them through their business, learning all the particular qualities of that company so that they understand it inside out and therefore are able to work even better within it. This also applies to our many other apprenticeships in Business, Finance, Digital, Rail Engineering and Transport & Logistics.

If you have any questions about our apprenticeships, feel free to contact us here and check out our other blogs for more information:

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Mistakes Interviewers Make

Mistakes Interviewers Make

You’ll see many blogs talking about things to avoid or common mistakes to make whilst being interviewed, but what about for the other side? Interviewers need to also be wary of some common mistakes and things to avoid too, and we’ll go over some here.

Confusing Questions up

One of the musts an interviewer should avoid is confusing themselves, as this will also confuse the interviewee and leave a bad impression for them, that you were unprepared or not caring enough. A simple mistake is nothing to fret over however, but it’s best to avoid, multiple mistakes are something you should definitely avoid.

Not Letting the Interviewee speak

Whilst part of the interview is letting the interviewee learn more about the company through someone who works there, you should avoid turning the interview into a presentation, let the interviewee speak, ask questions and engage, if you go off speaking about how good your company is, you might not learn what you need to know from the interviewee.

Not Knowing about the Interviewee

Similar to the last one, you should learn about the interviewee, and you should know a bit about them beforehand. Reading their CV and cover letters for their qualifications is a good idea, but don’t forget to read about them as well. If you go into an interview without knowing anything about who you’re going to be speaking to, it would make it easier to slip up, or even confuse them with another interviewee! Both of these outcomes look bad on your part, being prepared to interview is just as important as being prepared to be interviewed.

Asking too many Questions

As important as learning about the interviewee is, it is best not to bombard them with questions. Asking too many questions could put off the interviewee and give off the wrong impression about the work environment. Too many might even just overload them with questions, ending up confusing them into giving the wrong answers.

Asking the Wrong Questions

It’s just as important to ask the right questions as it is to ask the right amount. If you ask the wrong questions, you may get some information from the interviewee, but if this info is even useful is another story. Asking unrelated questions could also be seen as the interviewer not being invested in the interview or the interviewee, so make sure the questions are relevant.

Intimidating Interviewees

One thing you might do without realising, is that you could be intimidating the interviewee without even realising. It could be something like being silent for a good few seconds after a clear answer from a candidate, pressuring them into giving more information than what’s needed, and this can intimidate them into giving wrong answers. Interviewees are already nervous, so making them even more nervous won’t give you an accurate view of themselves.

Not Giving Feedback

One thing you should always do after an interview, and something that is usually forgotten about, is giving the interviewee feedback from the interview after said interview. Even if the interviewee is not successful, receiving the feedback can be really helpful for them, seeing where they can improve in future interviews. 

Telling the Interviewee they have the Job

Whilst the subtitle sounds like you shouldn’t say it at all, if it is the case then you should mention it as they please. But one thing you should definitely not do, which I have experienced on my own, is tell the interviewee that they have the job in the interview, especially if it’s not concrete, this will definitely look bad for your company. 

Whilst these are only a few of the mistakes an interviewer can make and what you should avoid, hopefully some of these will help you improve your interviews. 


Why Digital Marketing Is Important For Small Businesses

Why Digital Marketing Is Important For Small Businesses

When small businesses get started, their focus is often on how to get the first customers through the door. Businesses may believe that since they offer a good product or service, it’s just a matter of time until customers find their way to them but that’s not always the case.

1. Targets the correct audience

Digital marketing methods are great for companies as it allows them to specifically target their product or service to the correct audience. This is vital as you don’t want to be targeting your services towards an audience that will definitely not use your company.

2. You can measure your analytics

All social media platforms that you can use to market your business allows you to measure your analytics which is a great tool for businesses to use to see what posts are working well and which posts are not performing as well as others. Google analytics is also another platform you can use to see the users that are going on to your website which tells you a whole range of data ranging from their location to what device they were using.

3. It is a cost effective way of marketing

One of the biggest reasons businesses use digital marketing methods to promote their business is because it costs no money. Especially as a small business that has started you may not have a lot of money to market your business which is why digital methods are a great form of marketing.

4. Find out what your competitors are doing

For your business to be successful, you need to pay attention to what your competitors are doing and learn from it. You shouldn’t think of your competitors as someone to beat, but as people who have something to teach you.

When you look at what your competitors are doing online, you will get some idea of what is and isn’t working. Most likely, whatever type of business you are in, your competitors have established a web presence. 

5. Increases brand recognition

Every business initiates with the aim of attracting more customers. The same thing applies to digital marketing. You can start with the aim to gain maximum possible clicks to your websites and marketing platforms. Gradually, more people start to recognise your brand and when you offer them the exact thing they are looking for, the reputation of your brand increases. This also helps you win the trust of your customers.

NEXT WEEK’S BLOG IS: ‘Mistakes Interviewers Make’

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CV Tips

CV Tips

So imagine you’ve just found a vacancy for a job or an apprenticeship or a course, whatever it is you’re sure you’re perfect for it and you want to stand out. Every job will ask for a CV, so to make sure it’s detailed and impressive, here are a few tips if you haven’t written one or you think you could enhance your current CV.

1. Include a Personal Statement

Introduce yourself. This is the time to sell yourself and explain what your skills are and how they’d be suitable for the job you’re applying for. If the application doesn’t require a cover letter, the employer would still like to see why you want the job so by altering the personal statement to suit each vacancy you improve your chances of employment. If an employer receives a generic CV that could’ve been sent out to 50 other vacancies that day – they’re unlikely to believe you really want the job.

2. Structure

It’s important to structure your CV, making it easy to read but also appealing to look at – if the CV doesn’t make sense, they can’t see why you’re right for the job.

Include the details of your education, if you have GCSEs where did you receive them, how long were you there for and what grades did you achieve per subject – even if you think some of the subjects are irrelevant to the position you’ve chosen, any successful grade can show an employer you’re hardworking and determined. Then follow this with any further academic achievements you’ve received such as A-Levels or certificates, it all counts.

Discuss your work experience, whether this was paid or voluntary, include it. As with education, include where you worked and for what time period; include your tasks and what was expected of you, even if this isn’t the same position as you’re applying for, it could show that you’re able to adapt to a work environment and accept responsibility

3. Enhance your Experience

When you’re discussing your work experience and including the tasks involved, be sure to emphasise what skills were acquired in each task. In this way, a potential employer won’t see somebody who just completed work experience but somebody who developed skills and learnt from their experience. This potential employer also sees evidence here of any skills you claim to have and will be more likely to offer you a position if you can explain when you’ve put these skills into use.

4. Be honest

No matter how short you think your CV is or how tempted you are to exaggerate one online language lesson into “fluent in 2 languages” – don’t do it! In many cases, you’re likely to be found out, potentially when these things are expected of you in your new role and you don’t actually have the experience or the ability. Overemphasising tasks can easily get out of hand and won’t offer an accurate representation of yourself.

5. Avoid cliches and negativity

“Always gives 110%” – a cliche, something you definitely want to avoid in your CV. Not only will the employer see this as unimaginative and overused, they’re likely to think of it as lazy. When you’re discussing your experience or your education, it’s important to explain what these taught you and what skills you’ve developed but there’s much better ways to show this than using cliches. For example, instead of saying you give 110% you could say you’re a hard worker or even better that you used your own initiative. This will show the employer not only are you not afraid of accepting responsibility but also that you can work well under pressure and adapt to new situations.

As for negativity, even if you didn’t enjoy previous work placements or maybe a subject you studied, your CV is not the place to complain about this. Especially if the reason for a negative work experience was your previous boss, your potential new boss doesn’t want to hear this and it could appear immature.

To summarise, make sure you present the best version of yourself and adapt it to the job role, considering what the employer will expect from you and showing them you’re the right person for the vacancy.

NEXT WEEK’S BLOG IS: Why Digital Marketing is Important for SMEs

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Web Security

Web Security 

Web Security refers to the protocols and protective measures one would pick in the protection of online services and entities, like Emails, Websites and DNS services, these are something that are vital for an online company, let alone anyone just using the Web.

There are many ways that a company could improve the security of their websites from malicious hackers and crawling bots, from small updates to smart passwords.

Keep Website Plugins Updated

Keeping your software up to date helps with site security, as out of date software can leave your site vulnerable to attacks from hackers, who look for these kinds of exploits. These updates will usually include patches and fixes for vulnerabilities and improved security, so not getting these patches leaves you very vulnerable.

Strong Passwords

Having a strong password may seem like such an obvious thing nowadays, but it is still a vitally important step that everyone should still think about, not just website owners. Having a password that is memorable is a good thing, but if you make it too obvious, say it links to your email or username, hackers could guess the password and gain access to your information and website. It is recommended that your password should have at least:

A capital letter
A symbol
A number
8-15 characters long

It’s also recommended that you should change your passwords every 1 – 3 months, although it depends what that password is for. The more important passwords are recommended to be changed monthly, but the less important ones are recommended to be changed around 3 months.

You should also never give out your password to anyone, at any time. Unless the person is trusted, you shouldn’t give out any passwords to anyone who asked for it, especially if you don’t know them.

Website Backups

Creating backups of your website to store offline can be a great step in security, and is something useful in general. Having a backup means that if something happens to your site, whether a cyberattack or a huge mistake, you can restore the site back to how it was previously. Which is useful to recover from a cyberattack as well, but they should be stored offline, it is also recommended that these backups should be stored offsite, like on a home computer. Backups could also be stored in cloud storage and be accessed from anywhere as well, allowing you to make website repairs on the fly too.

HTTPS and SSL Certificates

You may notice that some websites’ URLs will start with either http:// or https://, and this shows you which is the more secure site and which isn’t. HTTPS is the safer one to use, the S stands for Secure. A secure site will stop interceptions from malicious sources whilst the content is being sent from the website to the user, although to secure your website, you’ll need a SSL certificate.

SSL is another way of securing the content whilst it is being sent from the user to the website and its database, and prevents hackers from reading it in transit, and prevents anyone without authority from accessing the information.

Keep Track of Who Does What

You might not like the idea of keeping track of what your colleagues or family do on your website or computer, but it’s more about whether they know how to keep safe doing what they are doing, rather than what they’re up to. Colleagues working on a website for example, should be told about ways to keep the website secure like keeping plugins up to date, about recommended password change times, inform them about the precautions they should take and to remind them to keep an eye out for potential mistakes.

Whilst the previous points included some instances of where this could be applied generally, most of it was applying to website security, for more personal web security, there are many ways as well.

Always check for https://

Like stated previously, you should always check if the website you are using is a secure one, which will be shown either by a padlock in the URL bar, or in the actual URL itself will have a https:// at the start of it.

Having a Secure Connection

Just like checking for a https://, in general having a safe and secure internet connection is something everyone should do. Unsecure connections could be something like public Wi-Fi, what everyone can access. In fact, public Wi-Fi can be a target for these hackers to gain access and information that they please. One thing that you should never do, is to log in to anything like online banking or the like, this information will be vulnerable on an unsecured connection.

Be cautious of Phishing

Phishing is a way for hackers to gain access to your data and information, it’s when a hacker will pretend to be a trustworthy source like a bank for example, they will send you an email or message, asking for your information, maybe a password needed updating or a card number needed checking, either way these are fakes, as a bank would not ask for your information. These emails would usually be accompanied by a link, which when clicked would take the user to either a copy of the intended page, or to the actual page, but being intercepted by a script that would give the hacker access.

Updating Antivirus

Keeping your antivirus updated, just like you would with a website and its plugins, helps keep your computer and information safe. If you were unlucky enough to get a virus on your computer, your antivirus usually would take care of it, but sometimes hackers will find a exploit for their virus software to be undetected, and that is why you should keep it updated, most of these exploits will be found and then repaired in updates, so staying behind a version would most definitely leave you vulnerable.

Whilst these are only a few points that can be made for web security, hopefully you have seen something that you haven’t thought of or forgotten about, and implemented that into your personal web safety.

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Apprenticeship FAQ – Part 2

Apprenticeship FAQ – Part 2

Here are 6 of your frequently asked questions answered by one of our digital marketing apprentices! 

1. What are the benefits of choosing an apprenticeship?

-Earning a salary while still learning

-Excellent progression opportunities

-Experience of a real working environment

-Learn valuable life long skills

-Learning at a pace suited to you with the support of a mentor

-Gain official certification of skills equivalent to qualifications ranging from level 2 to degree level

Visit the website for the benefits of hiring an apprentice –      

2. How much money will I get paid?

All apprentices receive at least the national apprenticeship minimum wage in the first year, however some employers may choose to pay you more.

3. How long do apprenticeships last for?

Depending on the apprenticeship you choose, apprenticeships typically range from one year to four years.

Visit our apprenticeship page to see what apprenticeships we can offer you and their duration –

4. Will I be guaranteed a job at the end of my apprenticeship?

No, unfortunately no one is guaranteed a job at the end, however government data has shown that 90% of apprentices stay in employment after their apprenticeship ends which is a huge amount!

5. How many hours will I work?

This all depends on the employer and the apprenticeship that you choose to do.

6. Do I have to be aged between 16-24 to do an apprenticeship?

No, commonly apprentices are between this age group as apprenticeships are seen as an alternative to university. However there is no upper age limited for apprenticeships. In fact it is becoming common practise now for employers to train up existing members of staff through the apprenticeship route to help further their career development.

For any other requirements you’re unsure about, visit the Institute for Apprenticeship website for more information –

If you have any further questions you can contact us here- or you can read our first apprenticeship FAQ blog here – 

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Apprenticeship Mythbusting – Part 2

Apprenticeship Mythbusting – Part 2

The main tagline of apprenticeships is “earn while you learn” but there are so many more benefits to them, for both the apprentice and the employer. Despite the recent surge in apprenticeships, there are still many apprenticeship myths that are discouraging people and companies from becoming or taking on an apprentice, and these need explaining.

For the apprentice:

  • Entry Requirements

Many assume that there are just as many requirements for an apprenticeship course as there are for a university or college course, particularly school leavers but depending on entry level, some companies will require minimum English and Maths qualifications. The priority of many companies is the attitude of the apprentice, such as their willingness to work and skills such as taking their own initiative; these attributes are often more useful in a position of employment and the only training required will be provided throughout the apprenticeship course.

  • Sectors Available

Although apprenticeships have become more popular in recent years, there are still misconceptions about which sectors are available, with the majority assuming Business Admin or Engineering are the main courses. In fact, apprenticeships can be found across a wide range of sectors, Oracle Training in particular offers apprenticeships in all of the following sectors; for more information on the variety of courses in each sector, visit our Apprenticeship Page here.

  • Apprentice Stereotype

Similar to the myths about which sectors are available to an apprentice seeker, there are also myths about the kind of person an apprenticeship should attract. For example, many consider apprenticeships to be for those seeking a more “manual” job, potentially due to the misunderstanding that only Engineering is available to them; however, as the range of sectors above proves, apprenticeships can suit a variety of people. Each apprenticeship listed above can offer an apprentice a completely different workplace experience to another, for example the Finance apprenticeships could mean an office job as an Assistant Accountant, it could mean visiting clients in various locations as a Mortgage Advisor.

  • Salary

Whilst the minimum pay for an apprenticeship is £3.90, this can differ based on company, entry level and role – some companies can choose to pay their apprenticeships more and as an apprenticeship progresses, this salary can increase again. This salary is also on top of the training provided unlike an apprenticeship course, in which you would accumulate debt and are not always ensured a high paying role at the end of the course.

For the employer:

  • Age Requirements

While apprenticeships are becoming a popular alternative route to college or university, they are in no way limited to school leavers and are available to anyone aged 16 or over. Of the vast amount of courses available, several are available at a higher level therefore anyone with the necessary knowledge or experience could be employed on a Level 5 apprenticeship or somebody of the same age could take on an entry level apprenticeship to develop new skills or change their career. For employers, this means that they can upskill any member of their staff, or take on new members from the age of 16 and employ them on a course that can be adapted to their company and business goals.

  • Progression Options

A common myth of apprenticeships is that they are temporary courses, beneficial to the apprentice and not the employer for that time period and don’t lead to a full-time job. In fact apprenticeships have many opportunities for progression and are a successful way to work through a sector, starting on an entry level apprenticeship and progressing to the following levels. In a recent survey, 90% of apprentices were proven to gain a full-time job or move on to further training after finishing, and 92% thought that their initial apprenticeship had a positive effect on their careers.

  • Off-The-Job Training

A key aspect of apprenticeships is that they feature 20% off-the-job training; however it is commonly misunderstood that this must be completed in a college or other establishment. In fact, as part of an apprenticeship, apprentices will have a tutor to deliver the content of their course and this tutor can provide them with the necessary theory work to complete at their place of work or from home, depending on the industry. This therefore means that there is no need for the extra expense for the company of sending an apprentice to college once a week.

  • Expenses

Apprenticeships are government funded which naturally benefits the apprentice, but this is also extremely advantageous to a business. The government now offers companies incentive payments of £3000 for new apprentices of any age who join their organisation between 1st April 2021 to 30th September 2021. This incentive is then in addition to the £1000 that companies receive for taking on an apprentice that is either 16-18 years old or under 25 with an education, health and care plan / who has been in the care of their local authority.

For further information, check out the Government website or our Apprenticeship page and find out more about how an apprenticeship can benefit you.

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Google and SEO

Google and SEO

You’ve probably seen many SEO blogs and articles in the past talking about keywords this and content that, but one thing I’ve come to notice is not all of them are up to date, even the most recent ones.

Many SEO blogs and articles will retort about the importance of Meta Keywords in Search rankings, but the three most popular Search Engines; Google, Bing and Yahoo, almost completely ignore Meta Keywords, and they don’t have much of a sway on Search Rankings, instead they rely more on Meta Descriptions and Click-Through-Rates the website has.

Back in 2009, Google noticed that many websites had been doing a technique that was deemed to be unfair, known as Keyword Stuffing. This is where a website uses a lot of keywords to try and reach the first place of any Search Ranking that is related to them. In fact, on occasion websites would add the names of their competitors in their tags, so when someone searched for their competitor, they would show up instead. To combat this, Google removed the use of Meta Keywords in their SEO. 

Now, Google uses Meta Description, CTR and Ads to determine what position a website appears, as well as Backlinks and how Optimised the website is. Whilst Meta Keywords aren’t used, Keyword Stuffing will still be punished and lower the websites position on a Search Result. 

Meta Descriptions are the small paragraphs that appear underneath links in the Search Results, the way Google uses Meta Descriptions, is that they take the Keywords from the Search and compare it to the words in the Meta Description, and see how many of the Keywords in the Search are in the Meta Description. They also provide users with a little snippet of what the website contains. It’s recommended by many that a Meta Description should be under 160 characters, however from my research I found out that google also, and mainly, uses the actual pixel size of the Description, recommended under 990px, which you can check here, it’s what I used personally, although don’t forget about the characters as well.

Click-Through-Rate is the amount of times someone has clicked on the website’s link when it has appeared in the Search Results, and the higher the CTR is, the better Google will see the website. The website will appear higher in Search results with the Higher the CTR, well it’s not the only contributing factor, but it helps. One thing that can help with CTR, is using the Meta Description; making the Description seem appealing and inviting will make the user want to click on the link, and find out more, being clear and understandable will also help people in deciding whether to click on your site or not.

There are other methods to get your site noticed, like Google Ads, Backlinks and having an optimised site. Google Ads works by the website owner placing a ‘bid’ on a targeted Keyword, and if that bid is deemed to be higher than Google’s value on the Keyword, you’ll get an ad. Which is then determined by a system known as Ad Rank, which calculates how much you spent, the quality of your ad itself, and the page where the ad is linked to as well. The better the ad rank, the higher the ad will appear, but every time it appears in a search, the Ad Rank is calculated every time, so it’s not a permanent spot on the top.

Backlinks are another method to climb to the top of Google Search Results, they are when a web page links to another page on a different website, Google considers these to be almost like votes for the page being linked, and having a lot of Backlinks can improve the Organic Traffic to your website as well.

And an optimised site, may seem like such an obvious method, but can really help with Google looking at your site, the more optimised the more that Google likes the website and places it higher than the rest. So balancing between a good looking site for users, and having an optimised site for Google’s Search Result would be the best idea. Plus an optimised site will also be better for the user too with loading times.

So in conclusion, I hope this has either cleared up some misconceptions about Keywords, or helped you in another way with your SEO, although don’t forget that this is only scratching the surface!

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Benefits of Education and Training Qualifications

Benefits of Education and Training Qualifications

Here at Oracle Training Solutions we offer teaching and assessment qualifications. These qualifications are suitable for those who wish to work in education, in a teaching or training environment. They teach you the knowledge and practical skills to be able to support learners on a one to one basis or in a group.

The Highfield Level 3 Award in Education and Training

This qualification has been designed to provide an introduction to teaching for individuals who would like to work or currently work within FE Colleges, Independent Training Providers and/or Local Authorities.

Benefits of completing this qualification:

-You will understand appropriate teaching and learning approaches within a specialist area

-Allows you to widen your teaching knowledge

-It will improve your communication and confidence in a working environment

-A great stepping stone to progress into employment or a higher qualification

-Allows you to develop a deeper understanding of teaching in a working environment

This qualification is great for…

-individuals who work, or want to work as teachers/trainers in the further education and skills sector

-individuals who want a short qualification to enable them to make career choices

-individuals who have completed some introduction to training qualifications

The Highfield Level 4 Certificate in Education and Training

This qualification has been designed to prepare trainee teachers to teach in a wide range of contexts. It requires observation and assessment of practice and the range of optional units available provide opportunities to contextualise the qualification for different learning environments.

Benefits of completing this qualification:

-It will improve your communication and confidence in a working environment

-You will understand appropriate teaching and learning approaches within a specialist area

-It will improve your communication and confidence in a working environment

-Allows you to gain knowledge you wouldn’t be able to get in university

-Great pathway for trainee teachers to progress into employment

This qualification is great for…

-individuals who have just started a teaching/training role

-individuals who have already achieved some Learning and Development units that can be carried forward into this qualification

-individuals who work or who want to work as teachers/trainers in the further education and skills sector

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Benefits of Oracle Qualifications

Benefits of Oracle Qualifications:

Management, Customer Service, Safeguarding & Prevent, Advice & Guidance

At Oracle we can provide flexible courses in multiple sectors, tailored around your job role and commitments to suit you and your organisation. For example, we offer courses in management, customer service, safeguarding and advice and guidance, delivered with a mixture of face to face visits in the workplace and our online platform.

Our Management Courses:

– Level 3 Diploma in Management is for learners who work in, or who want to work in management roles such as Section Manager, First Line Manager, Assistant Manager, Trainee Manager, Senior Supervisor and Junior Non- Commissioned Officer.

– Level 5 NVQ Diploma in Management and Leadership is designed for learners’ to develop core middle management skills and competencies. It also introduces learners to strategic management concepts, preparing those who aspire towards senior management roles.

– BTEC Level 5 Diploma in Management and Leadership extends the work related focus from the BTEC Level 5 Certificate and forms the technical knowledge component for the Level 5 Management and Leadership Higher Apprenticeship.

These courses can benefit the individual and the workplace as you will

  • Improve your communication skills
  • Receive valuable, unbiased feedback on your strengths and weaknesses
  • Develop a deeper understanding of management roles
  • Understand how to adapt to, plan for and implement change in the workplace
  • Improve your decision making skills

Our Customer Service Courses:

– Level 2 Diploma in Customer Service is for learners who work in, or who want to work in customer service in roles such as Customer Service Advisor, Customer Service Operator, Call Centre Advisor, Help Desk Operative and Service Agent.

– Level 3 NVQ Diploma in Customer Service is for learners who work in, or who want to work in customer service roles such as Customer Service Supervisor, Customer Relationship Manager, Customer Service Team Leader, Client Services Officer Events Coordinator.

These courses can benefit the individual and the workplace as you will

  • Improve existing customer service skills and acquire new ones, focussing on communication, listening and problem-solving
  • Increase customer satisfaction and form a strong basis for customer loyalty
  • Achieve higher customer retention, acquire new customers, increase sales and overall see a rise in profit
  • Increase employee motivation and engagement through developing a deeper understanding of their role and the impact it has on the company

Our Safeguarding & Prevent Courses:

– Level 2 Certificate in Understanding Safeguarding and Prevent is to support anyone who is responsible for the safeguarding of people and for helping prevent radicalisation. It gives learners an understanding of recognising the signs of abuse, how to reduce the risk of radicalisation and the potential consequences of illegal online activity.

This course is extremely useful to have in any workplace as you will

  • Learn who could be vulnerable, developing a better understanding of initial signs of abuse and neglect
  • Improve your team’s ability to communicate, both with customers and colleagues
  • Increase trust and pride in a company as staff members can see that safety is taken seriously and practices are in place to maintain this
  • Allows staff to be able to record and report abuse and neglect correctly and whenever necessary

Our Advice & Guidance Courses:

– Level 3 NVQ Certificate in Advice and Guidance is suitable for those working directly with clients in organisations providing advice and guidance services. These services may include careers guidance, government agencies such as Connexions, youth work and youth justice, schools, colleges, training providers, universities, prison services, trade unions, charitable and voluntary services, housing, IAG partnerships and human resource departments as well as health and social care environments.

These courses can benefit the individual and the workplace as you will

  • Improve skills to ensure effective communication and how to minimise difficulties when communicating with clients
  • Be able to understand your clients and their requirements better to assist them and tailor the services provided
  • Be able to provide guidance within organisations and working with other services through negotiation, liaison and referral

Click here for more information on our other courses such as:

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