Benefits of Oracle Qualifications

Benefits of Oracle Qualifications:

Management, Customer Service, Safeguarding & Prevent, Advice & Guidance

At Oracle we can provide flexible courses in multiple sectors, tailored around your job role and commitments to suit you and your organisation. For example, we offer courses in management, customer service, safeguarding and advice and guidance, delivered with a mixture of face to face visits in the workplace and our online platform.

Our Management Courses:

– Level 3 Diploma in Management is for learners who work in, or who want to work in management roles such as Section Manager, First Line Manager, Assistant Manager, Trainee Manager, Senior Supervisor and Junior Non- Commissioned Officer.

– Level 5 NVQ Diploma in Management and Leadership is designed for learners’ to develop core middle management skills and competencies. It also introduces learners to strategic management concepts, preparing those who aspire towards senior management roles.

– BTEC Level 5 Diploma in Management and Leadership extends the work related focus from the BTEC Level 5 Certificate and forms the technical knowledge component for the Level 5 Management and Leadership Higher Apprenticeship.

These courses can benefit the individual and the workplace as you will

  • Improve your communication skills
  • Receive valuable, unbiased feedback on your strengths and weaknesses
  • Develop a deeper understanding of management roles
  • Understand how to adapt to, plan for and implement change in the workplace
  • Improve your decision making skills

Our Customer Service Courses:

– Level 2 Diploma in Customer Service is for learners who work in, or who want to work in customer service in roles such as Customer Service Advisor, Customer Service Operator, Call Centre Advisor, Help Desk Operative and Service Agent.

– Level 3 NVQ Diploma in Customer Service is for learners who work in, or who want to work in customer service roles such as Customer Service Supervisor, Customer Relationship Manager, Customer Service Team Leader, Client Services Officer Events Coordinator.

These courses can benefit the individual and the workplace as you will

  • Improve existing customer service skills and acquire new ones, focussing on communication, listening and problem-solving
  • Increase customer satisfaction and form a strong basis for customer loyalty
  • Achieve higher customer retention, acquire new customers, increase sales and overall see a rise in profit
  • Increase employee motivation and engagement through developing a deeper understanding of their role and the impact it has on the company

Our Safeguarding & Prevent Courses:

– Level 2 Certificate in Understanding Safeguarding and Prevent is to support anyone who is responsible for the safeguarding of people and for helping prevent radicalisation. It gives learners an understanding of recognising the signs of abuse, how to reduce the risk of radicalisation and the potential consequences of illegal online activity.

This course is extremely useful to have in any workplace as you will

  • Learn who could be vulnerable, developing a better understanding of initial signs of abuse and neglect
  • Improve your team’s ability to communicate, both with customers and colleagues
  • Increase trust and pride in a company as staff members can see that safety is taken seriously and practices are in place to maintain this
  • Allows staff to be able to record and report abuse and neglect correctly and whenever necessary

Our Advice & Guidance Courses:

– Level 3 NVQ Certificate in Advice and Guidance is suitable for those working directly with clients in organisations providing advice and guidance services. These services may include careers guidance, government agencies such as Connexions, youth work and youth justice, schools, colleges, training providers, universities, prison services, trade unions, charitable and voluntary services, housing, IAG partnerships and human resource departments as well as health and social care environments.

These courses can benefit the individual and the workplace as you will

  • Improve skills to ensure effective communication and how to minimise difficulties when communicating with clients
  • Be able to understand your clients and their requirements better to assist them and tailor the services provided
  • Be able to provide guidance within organisations and working with other services through negotiation, liaison and referral

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